Shipping and payment

Shipping and terms and conditions of payment

All products are dispatched from our logistics centre in Kaufbeuren (Logfillment GmbH & Co. KG, c/o AMAZONAS GmbH, Inter-Logistik-Park 1-3, DE-87600 Kaufbeuren, GERMANY). Unfortunately, it is not possible to pick up the products yourself. Orders placed before 12 noon are usually dispatched on the same working day; this may not always be possible at periods of peak demand. After the products have been shipped, you will be charged by the payment method you have chosen. More information about the available payment methods can be found below. 

4,90€ shipping costs: only for deliveries to Germany, Belgium, Denmark, Luxembourg, the Netherlands and Austria. 

For island shipping, we charge €15.90 shipping costs regardless of the order value.

9,90€ shipping costs applies to the following countries: Finland, France, Italy, Spain, Greece, Ireland, Portugal, Sweden, Hungary, Slovakia, Romania, Estonia, Croatia, Latvia, Lithuania, Poland and the Czech Republic. 

Excluded are island deliveries (outside Germany) and deliveries to overseas territories. Here we reserve the right not to accept the order.

Please note: Orders for the delivery country France can only be placed via our French shop. You can access this via the language flag in the top menu.

Orders are shipped exclusively with DPD.

Free returns

Only possible for Germany.

Shipment tracking

Whenever possible, you will be given a tracking number after dispatch. This is also visible in your customer account (Orders -> View).

If you have ordered a very large product, it may be delivered by a freight forwarder. We cannot provide you with a tracking link for this, but the freight forwarder will contact you in advance by phone or email to arrange a delivery date.

Note on the shipment of multiple parcels: For logistical reasons, it may happen that your order, which consists of several packages, does not arrive on the same day. The parcel service as well as we have no influence on a complete delivery of several parcels on one day per receiving address. If your order consists of several parcels, the notice "This shipment consists of several packages." is attached to all parcels - we ask you to be patient in the event of a partial delivery.

Our shop offers you the following methods of payment:

PayPal Plus
Within the framework of the payment service PayPal Plus, we offer you various payment methods in the form of PayPal services. You will be forwarded to the website of the online provider PayPal. There you can enter your payment data, give your consent to the use of your data by PayPal and confirm the payment instruction.

If you have chosen to pay by PayPal, you must be registered with Paypal, or must first register if you have not done so already, and must authenticate your access data in order to be able to pay the invoiced amount. Immediately after dispatch of the goods, we will request PayPal to initiate the payment transaction. The payment transaction will be automatically carried out by PayPal. You will receive further information during the ordering process.

If you have chosen to pay by credit card, you do not need to be registered with PayPal to pay the invoiced amount. After you have been verified as the legitimate cardholder, the payment transaction will be carried out by your credit card company at the request of PayPal immediately following dispatch of the goods, and your card will be debited accordingly. You will receive further information during the ordering process.

If you have chosen to pay by direct debit, you do not need to be registered with PayPal to pay the invoiced amount. With confirmation of the payment instruction you give PayPal a direct debit mandate. PayPal will inform you about the date on which your account will be debited (prenotification). By submitting the direct debit mandate, PayPal requests its bank to initiate the payment transaction immediately following dispatch of the goods. The payment transaction is carried out and your account is debited accordingly. You will receive further information during the ordering process.

Amazon Pay

During the ordering process, and before the order process in our online shop is completed, you will be redirected to the website of the online provider Amazon. In order to be able to manage the order process and pay the invoiced amount via Amazon, you must be registered with Amazon, or must first register if you have not done so already, and must authenticate your access data. On Amazon you can select the delivery address and payment method they have stored for you, give your consent to the use of your data by Amazon and confirm the payment instruction. You will then be redirected to our online shop, where you can complete the order process.
Immediately after the goods have been dispatched, we will ask Amazon to initiate the payment transaction. The payment transaction will be carried out automatically by Amazon. You will receive further information during the ordering process.